Effective Date: May 5, 2025
1. Introduction

Collins Painting (“we,” “our,” “us”) respects your privacy. This policy explains how we collect, use, disclose, and secure information via collins-painting.ca (the “Website”) and through our Services, in line with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and U.S. CTIA A2P 10DLC guidance.

2. Information We Collect

2.1 Personal Information

Provided voluntarily when you: request a quote, fill a form, subscribe to updates, or communicate with us. Data may include name, email, phone, postal address, project details, and explicit SMS/email consent records (timestamp, IP, opt-in wording).

2.2 Non-Personal Information

Collected automatically via cookies and similar tech: IP address, browser, OS, referring pages, pages visited, timestamps, and session duration.

3. Use of Information

We use data to: (a) prepare estimates and perform Services; (b) respond to enquiries and provide support; (c) send promotional emails or SMS only with express consent; (d) improve the Website and marketing effectiveness; (e) meet legal or regulatory obligations.

4. Mobile Messaging (A2P)

Express consent required via checkbox, keyword reply, or signed form; consent is not a purchase condition.Opt-ins disclose program name, sender, message frequency (“up to 4 msgs/mo”), “Msg & data rates may apply,” and link to this policy.Opt out any time by texting STOP (END, CANCEL, UNSUBSCRIBE, QUIT); text HELP for help. A confirmation will follow your opt-out.Carriers are not liable for delayed or undelivered messages.Consent logs are retained a minimum of three years to evidence compliance.

5. Disclosure of Information

We do not sell or rent personal data. We share only with:

Service providers who host our site, process payments, deliver emails/SMS, or analyse traffic, bound by confidentiality. Legal or regulatory bodies when lawfully required.

6. Cookies & Tracking Technologies

We use first-party cookies and analytics scripts to measure site performance and tailor content. You can disable cookies in your browser; some features may then work sub-optimally.

7. Third-Party Advertising

We run Google Ads and Facebook Ads. These platforms may profile your visits to serve targeted ads. You can opt out via Google Ads (adssettings.google.com) and Facebook Ads (facebook.com/adpreferences/ad_settings).

8. Data Security

We employ administrative, technical, and physical safeguards—role-based access, encryption in transit, secure hosting, and staff training—to protect your information. While we strive for high security, no method is completely foolproof; you acknowledge residual risk when transmitting data online.

9. Data Retention

Project files are kept seven years (standard business record period). Consent logs for electronic messages are stored at least three years. Non-personal analytics data may be kept longer in aggregated form.

10. Your Rights

Under PIPEDA, you may access your personal data, request corrections, withdraw consent, or complain about our handling practices. CASL further guarantees a working unsubscribe mechanism in every commercial message.

11. Contact Us

Privacy Officer, Collins Painting

Windsor, Ontario, Canada

Phone: (226) 781-9881

Email:

[email protected]
12. Policy Updates

We may revise this Privacy Policy at any time. Changes take effect once posted with an updated effective date; continued use of the Website or failure to opt out after notice signifies acceptance.